Working your business when your business doesn’t work

We have to put serious energy into looking at what’s working for us and what’s not and make a decision to adjust our strategies

Working your business when your business doesn’t workIn the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not only could I not take wages, but I hadn’t been able to pay bills for several months without putting cash into the business. I took a job on the side selling books door to door in Vancouver to pay for…

Get the most out of your online meetings

We went from in-person meetings to chaos-driven online meetings. And we didn’t stop to learn how to run these meetings

Get the most out of your online meetingsFor the past six months, business meetings have definitely looked a little different. People are utilizing Zoom calls, Google Meet or Microsoft Teams to replace the in-person meeting. Some don’t like mask protocol, some have their kids at home with them and some just see the advantage of having an online meeting (with one person…

Want a better business? Sleep on it

Running a business requires a lot of brain power. If a business is struggling, it takes even more mental energy. That means you need to be well-rested

Want a better business? Sleep on itLast week, I couldn’t sleep. Whether it was the new project I’m working on or the basketball team I’m coaching, my mind was spinning. I’d fall asleep immediately, but wake up at 2 or 3 a.m. and couldn’t get back to sleep. Wide awake, my mind was turning. I was thinking about new ideas; how…

5 steps to optimizing your small newspaper website

SEO is incredibly important to the success of any online news outlet

5 steps to optimizing your small newspaper websiteYou have a great online newspaper, but aren’t getting as much traffic as you'd hope. Ensuring that your website has complete visibility to customers should be your number one priority. This is where search engine optimization (SEO) comes in. SEO is incredibly important to the success of any online business. Although Google makes dozens of…

Three questions to ask when you’ve been disrespected

Is it disrespect, miscommunication or misaligned values that are harming your business relationships?

Three questions to ask when you’ve been disrespected“My client doesn’t respect me!” my colleague vented through the phone. It’s a feeling every entrepreneur has felt at one point or another in their career. It’s one I certainly empathize with. As I listened, it became clear that the client wasn’t being disrespectful. The two parties simply had disconnection in their communication styles, coupled…

The power of mentors in business and life

Mentors come in all shapes and sizes, and in all aspects of our lives. It’s only when they leave us that we truly realize their lasting influence

The power of mentors in business and life“Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living – if you do it well, I’m sure there was someone cheering you on or showing the way. A mentor.” – Denzel Washington In the last couple…

Get your raving fans to help drive business growth

Offer them amazing discounts and perks to make sure they know how important they are to your business, then let them spread the word

Get your raving fans to help drive business growthOur online customer buying journey is about to come full circle. We’ve gone from someone first hearing about you all the way to a regular customer becoming a raving fan and helping you grow your business. Let’s recap what we’ve talked about in the past few weeks: We started with interest and awareness. Someone already…

The restaurant industry can help save the economy

But the federal government and most provinces have failed to help the hospitality sector. Only New Brunswick is making a difference

The restaurant industry can help save the economyThe best way to get an economy going again is to get to Canadians’ wallets by way of their stomachs. But it’s a long road. Up to 25 per cent of restaurants in Canada have closed for the season and perhaps for good. The Canadian Chamber of Commerce expects 60 per cent of restaurants to…

How compassion makes businesses money

Companies organized around values such as love, generosity and endearment have significantly greater stock market returns

How compassion makes businesses moneyMichael was my mentor when it comes to compassion. His heart always went out to anyone who was in a tough spot. As a roommate of Michael’s, I saw him reach out to people in the community who were down on their luck and in pain. He would help to mend hearts even after his…

Customer-centric service takes collaboration

Six steps to achieving a positive customer sales experience from beginning to end

Customer-centric service takes collaborationA customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits. Elements of customer centricity include: Employees understand what customers want. They capture customer insights and share this…
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